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Our Involvement team at NHS Midlands and Lancashire CSU is recognised locally and nationally for expertise in effective public and stakeholder involvement techniques. We are flexible, responsive and creative; we deliver tailored solutions and pioneering approaches to healthcare engagement.

Our Involvement team works with a range of NHS organisations as well as local authorities across the country, helping patients’ voices to be heard. We do this with the aim of reaching out to people and involving them in decisions relating to health and care, so that services are shaped to deliver the best for local people.

Our main areas of expertise are:

Training and consultancy: We provide access to best practice for involvement throughout the commissioning cycle. This includes proven approaches to involving patients and the public in strategic planning, needs analysis, prioritisation, pathway design, procurement and tendering, and monitoring demand and performance. The team is also trained in Experience Led Commissioning™, which is a way of involving patients, carers and staff in designing outcomes based on how people feel.

Insight: This is an innovative and holistic tool for collating patient and clinical feedback from multiple sources. The Insight tool can collect, assess and validate information across organisations, providers and functions. Real-time patient experience and clinical feedback is monitored via dashboards, which can be configured to meet your bespoke requirements.

Patient recruitment and membership: We provide strategic advice and support to clients, offering a wealth of best practice and innovative methods to involve patients in decision-making.

This can range from organisational-level schemes through to ‘task and finish’ advisory panels to support service change and redesign programmes.

Public consultation and continuous engagement: We have extensive experience of engaging with patients, the public and stakeholders on informal, continuous engagement activity as well as more formal, statutory consultations relating to service change or reconfiguration. We deliver a start-to-finish service, and can support with the delivery of key tasks such as drafting formal consultation documents, carrying out public surveys and evaluation, and managing varying levels of public meetings while ensuring our clients fulfil legal obligations around patient and public engagement.

Research: Our team can offer advice and guidance on designing and planning your research. By identifying appropriate techniques (both qualitative and quantitative), we can help you to achieve your aims and objectives. We can assist you in gathering new data using a variety of techniques in bespoke methodologies. These include large-scale, closed-question surveys, public opinion polling, focus groups, deliberative events and structured and semi-structured interviewing. Our team is skilled in the writing and development of questionnaires, interview schedules and resources for engagement events.

Event management: Our experienced team will work closely with you to understand your requirements. Whether you are looking to build loyalty with patients, provide assurance, or give people a way to network for you to capture their views, we have strong links locally and can organise a seamless, bespoke event that provides value for money. Talk to us today to see how we can help you build your expertise and capability in support of your participation agenda.

Get in touch

Kingston House

438-450 High Street
West Bromwich
West Midlands
B70 9LD

0300 404 2999
  • Heron House
  • Anglesey House

Midlands and Lancashire CSU
120 Grove Road
Stoke on Trent
ST4 4LX

0300 404 2999

Midlands and Lancashire CSU
Towers Business Park
Rugeley
WS15 1UL

0300 404 2999
Jubilee House

Midlands and Lancashire CSU
Lancashire Business Park
Leyland
Lancashire
PR26 6TR

01772 214200
Bevan House

3rd Floor
Stephenson Way
Wavertree Technology Park
Wavertree
Merseyside
L13 1HN

0151 295 8612/8619
  • 1829 Building, Chester
  • Old Market House
  • Clark House

1829 Building
Countess of Chester Health Park
Liverpool Road

01244 650 351

Hamilton Street
Birkenhead
Merseyside
CH41 5AL

0151 514 2335 EXT 1487

Hulley Road
Macclesfiled
Cheshire
SK10 2LU

01606 544 791
Cardinal Square

3rd Floor North Point,
10 Nottingham Road,
Derby DE1 3QT
East Midlands

01332 868700
St Johns House

St Johns House
30 East Street
Leicester
Leicestershire
LE1 6NB
United Kingdom

0121 611 0100
Wildwood

Drive
Worcester
Worcestershire
WR5 2LG

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