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Our Involvement team at NHS Midlands and Lancashire CSU is recognised locally and nationally for expertise in effective public and stakeholder involvement techniques. We are flexible, responsive and creative; we deliver tailored solutions and pioneering approaches to healthcare engagement.

Our Involvement team works with a range of NHS organisations as well as local authorities across the country, helping patients’ voices to be heard. We do this with the aim of reaching out to people and involving them in decisions relating to health and care, so that services are shaped to deliver the best for local people.

Our main areas of expertise are:

Training and consultancy: We provide access to best practice for involvement throughout the commissioning cycle. This includes proven approaches to involving patients and the public in strategic planning, needs analysis, prioritisation, pathway design, procurement and tendering, and monitoring demand and performance. The team is also trained in Experience Led Commissioning™, which is a way of involving patients, carers and staff in designing outcomes based on how people feel.

Insight: This is an innovative and holistic tool for collating patient and clinical feedback from multiple sources. The Insight tool can collect, assess and validate information across organisations, providers and functions. Real-time patient experience and clinical feedback is monitored via dashboards, which can be configured to meet your bespoke requirements.

Patient recruitment and membership: We provide strategic advice and support to clients, offering a wealth of best practice and innovative methods to involve patients in decision-making.

This can range from organisational-level schemes through to ‘task and finish’ advisory panels to support service change and redesign programmes.

Public consultation and continuous engagement: We have extensive experience of engaging with patients, the public and stakeholders on informal, continuous engagement activity as well as more formal, statutory consultations relating to service change or reconfiguration. We deliver a start-to-finish service, and can support with the delivery of key tasks such as drafting formal consultation documents, carrying out public surveys and evaluation, and managing varying levels of public meetings while ensuring our clients fulfil legal obligations around patient and public engagement.

Research: Our team can offer advice and guidance on designing and planning your research. By identifying appropriate techniques (both qualitative and quantitative), we can help you to achieve your aims and objectives. We can assist you in gathering new data using a variety of techniques in bespoke methodologies. These include large-scale, closed-question surveys, public opinion polling, focus groups, deliberative events and structured and semi-structured interviewing. Our team is skilled in the writing and development of questionnaires, interview schedules and resources for engagement events.

Event management: Our experienced team will work closely with you to understand your requirements. Whether you are looking to build loyalty with patients, provide assurance, or give people a way to network for you to capture their views, we have strong links locally and can organise a seamless, bespoke event that provides value for money. Talk to us today to see how we can help you build your expertise and capability in support of your participation agenda.

Get in touch

Sandwell Council House
Freeth St
B69 3DB
Jubilee House

Midlands and Lancashire CSU
Lancashire Business Park
PR26 6TR

01772 214200
Bevan House

3rd Floor
Stephenson Way
Wavertree Technology Park
L13 1HN

0151 295 8612/8619
Cardinal Square

3rd Floor North Point,
10 Nottingham Road,
Derby DE1 3QT
East Midlands

01332 868700
St Johns House

St Johns House
30 East Street
United Kingdom

0121 611 0100



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