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Why we’re different – NHS Midlands and Lancashire CSU
Home > About us > Why we’re different

We’re a unique organisation, designed to be both of and for the NHS. We’ve been essential to the parts of the healthcare system that we support throughout the unprecedented changes of the last few years. As our customers and their needs have changed, we have too. We’ve faced every new challenge and opportunity together with them.

We’ve developed unparalleled experience across a wide range of areas that positions us above other organisations providing business and commissioning support, clinical support and support to STPs and integrated care systems.

We deliver added value for all of our customers, whatever services they’re buying from us, while maintaining among the highest levels of customer satisfaction of any commissioning support unit (CSU). How? Here are just some of the benefits we’re delivering to our customers today:

Working across health and care systems
We are experts at working across health and care systems, bringing multiple partners together to achieve a shared vision. We use our position as a system leader to maintain strategic and operational relationships, so we are best placed to serve our customers’ needs.  More…

A track record of innovation
We help our customers to think deeply about the problems they are trying to solve. We then help structure their thinking to connect these problems to innovations and solutions. To achieve maximum benefit, we are able to amplify and spread innovation. More…

Business continuity – our priority
Our approach to business continuity is robust and fully embedded, and updated through regular review and testing. Our maxim is to be ‘wise before the event’. More…

A leader in cyber security
We are widely acknowledged as a leading organisation in the prevention and management of cyber security threats. We are the first NHS organisation to achieve accreditation from Government Communications Headquarters (GCHQ) in this most critical of areas of a modern health and care service. More…

Happy, supported staff provide the best possible customer service
Our staff are our greatest asset and the engine for all the good things we do – they are MLCSU! Our policies, systems and culture enable them to reach their full potential and best support our customers. More…

Strong governance and customer focus
We have a robust governance structure and our board have a clear line of sight over service delivery. Our operating model defines levels of responsibility and accountability. More…

Leadership at every level
Our leadership ethos extends to our well-established relationships with partners and suppliers who support our behaviours, values, and ways of working. Success in leading and trebling the size of our organisation and customer base demonstrates that we can scale, innovate and share best practice. More…

Learn how we could support your ambitions to integrate and transform health and care or see how our business and commissioning support or clinical services could benefit you.

Get in touch

Sandwell Council House
Freeth St
Oldbury
B69 3DB

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Jubilee House

Midlands and Lancashire CSU
Lancashire Business Park
Leyland
Lancashire
PR26 6TR

01772 214200
Bevan House

3rd Floor
Stephenson Way
Wavertree Technology Park
Wavertree
Merseyside
L13 1HN

0151 295 8612/8619
Cardinal Square

3rd Floor North Point,
10 Nottingham Road,
Derby DE1 3QT
East Midlands

01332 868700
St Johns House

St Johns House
30 East Street
Leicester
Leicestershire
LE1 6NB
United Kingdom

0121 611 0100
Wildwood

Drive
Worcester
Worcestershire
WR5 2LG

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