We have experience of working across the whole health and care system and bringing multiple partners together to achieve a shared vision. Our customers are kept well informed of future developments in policy, practice and evidence that may affect their plans.
We use our position as a system leader to maintain strategic and operational relationships, so we are best placed to meet their needs. We respond to our customers with an ongoing loop of intelligence discovery and sharing, based on:
We maintain close and effective relationships with arm’s length bodies (ALBs) and adopt the principles of the code of good practice between departments and ALBs to achieve appropriate levels of engagement.
As a proactive member of several collaborative forums, we promote innovative and pioneering ideas in patient care. Together with the experts in our e-innovation unit and Strategy Unit, we act as an authoritative voice on how to identify, invest in, develop and implement new ideas.
We continually research the latest developments in legislation and regulatory and statutory requirements. We provide routine customer briefings and compile a compendium of policy news.
We carefully follow an independent service auditor process that identifies and implements rigorous control objectives for our business processes. NHSE recognises our achievements and we now peer review other CSUs.