Focussing on our staff – NHS Midlands and Lancashire CSU
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Our staff are our greatest asset and the engine for all the good things we do. Our culture, policies and systems enable them to reach their full potential and best support our customers.

In the past five years, more than 30 NHS organisations have benefited from our in-house expertise in staff engagement and skills development. We also encourage innovation and stimulate continuous improvement through formal and informal methods.

We enjoy an inclusive working environment. Diversity and equalities issues are at the heart of how we work as a partner, how we manage our workforce and engage our supply chains. All our people/workforce policies and procedures are equality impact assessed and vigorously promoted.

We run programmes, including apprenticeship schemes, aimed at recruiting members of the local community, residents and specific groups. Every year, we provide work experience placements to local school children.

We work with public sector, NHS and local authority customers to tackle discrimination and embed equality and human rights policies into our structures and processes. Our award-winning equality and inclusion team is one of the largest in the NHS and has helped numerous customers to achieve national firsts and win prestigious awards. They also support equalities-led service transformation by providing expert equality impact assessments.

Our comprehensive system for assessing potential suppliers includes an evaluation of their approach to corporate social responsibility. Our scale and our established supply chain enable us to bring different types of expertise together – providing a fusion of perspectives that is often a catalyst for new thinking and innovation.

We strive to ensure that all our staff feel valued and supported in their roles, and that they have the appropriate skills and training. To attract and retain the best people, we offer flexible working arrangements so that they can excel in our organisation while still fulfilling their other commitments.

We believe that the best ideas come from those involved in day-to-day practice. Away days help our staff to reflect on the service we provide and how it can be improved. Regular time is allocated to continuing professional development, performance review and appraisal.

More than just a job, we aim to provide our staff with a career. Our apprenticeships and management graduate trainee programme allows us to provide bespoke development support for trainees to grow into future leaders.

Get in touch

Kingston House

438-450 High Street
West Bromwich
West Midlands
B70 9LD

0300 404 2999
  • Heron House
  • Anglesey House

Midlands and Lancashire CSU
120 Grove Road
Stoke on Trent

0300 404 2999

Midlands and Lancashire CSU
Towers Business Park
WS15 1UL

0300 404 2999
Jubilee House

Midlands and Lancashire CSU
Lancashire Business Park
PR26 6TR

01772 214200
Bevan House

3rd Floor
Stephenson Way
Wavertree Technology Park
L13 1HN

0151 295 8612/8619
  • 1829 Building, Chester
  • Old Market House
  • Clark House

1829 Building
Countess of Chester Health Park
Liverpool Road

01244 650 351

Hamilton Street
CH41 5AL

0151 514 2335 EXT 1487

Hulley Road
SK10 2LU

01606 544 791
Cardinal Square

3rd Floor North Point,
10 Nottingham Road,
Derby DE1 3QT
East Midlands

01332 868700
St Johns House

St Johns House
30 East Street
United Kingdom

0121 611 0100



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