EMS+ is a web-based tool that displays the status of health and social care organisations across the region, making it easier for ambulance crews, emergency departments, urgent care centres and other provider settings to support each other through busy periods. EMS+ allows hospitals and ambulance services to share real-time data to support surge management. Care homes and community beds use the system to upload the number of available beds by type, cost and location enabling decisions on care to be made at the right time.
EMS+ is a web based tool available through a secure connection at https://emsplus.nhs.uk. On both Apple and Android devices, we have a handy app! Just search for EMSPlus in your app store.
Once you are granted access to EMS+, you can manage your profile giving you the flexibility to switch notifications on and off. This means that you will only see escalation level alerts or bed availability updates when you need to see them. The menu screen gives you access to many features of EMS+ including a whole system view of operational pressures, care homes and community bed availability, OPEL levels, live data and much more.
The Bed Tracker was designed to support patient flow by providing a platform for the health economy to share bed availability data for health and social care providers (care homes, community services, mental health etc) and, in turn, reduce delayed transfers of care. EMS+ not only makes data available for discharge teams and providers across the health economy but also shares data with NHS England’s digital portal, helping providers to find care home places.
EMS+ offers a transparent daily view of health and social care service pressures, using regional agreed triggers to support with live A&E and ambulance data. The escalation levels support reporting OPEL (Operation Pressure Escalation Levels) and are an integral part of local surge plans.
We will help you to communicate the purpose and benefits of EMS+ to your stakeholders by first mapping them and then sharing ready-made comms materials.
As EMS+ is a web and app-based system, there is virtually no overhead on IT and digital support teams. So, as long as your end-users have a modern web browser or Apple/Android device, they are good to go! If you have purchased our live data feeds our technical team will work with your providers on establishing the feeds and signing up to the relevant DSAs.
We realise customers like to work in different ways, so we offer a range of training approaches to suit your providers and CCGs. We will develop a tailored training plan that includes face-to-face sessions, ‘train the trainer’, webinars, videos and training guides.
Now that EMS+ is set up, users and stakeholders will be ready to get going with it and take advantage of all the benefits that it brings. Our support doesn’t end there, however. We offer responsive 7am – 10pm support, 7 days a week, meaning all users are just one call or email away from the help they need. We’ll involve you in the development of new innovations through an annual customer forum and when new features come online, we’ll provide relevant training – all part of the service you have bought from us.