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CQC- Area of Outstanding Best Practice:

  • ‘prior to December 2017 an Electronic Escalation  Management System (EMS) was introduced. This information system was in operation across a number of  service providers and the Clinical Commissioning Groups (CCG). The aim of the system was to ensure that all staff in each organisation were kept aware  of service pressures and activities across the healthcare providers, so that patients could be diverted to services that were less busy. All service and shift managers provided support for this along with members of the executive team.’ However this system did not utilise live data.

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Kingston House

438-450 High Street
West Bromwich
West Midlands
B70 9LD

0300 404 2999
  • Heron House

Midlands and Lancashire CSU
120 Grove Road
Stoke on Trent
ST4 4LX

0300 404 2999

Midlands and Lancashire CSU
Towers Business Park
Rugeley
WS15 1UL

0300 404 2999
Jubilee House

Midlands and Lancashire CSU
Lancashire Business Park
Leyland
Lancashire
PR26 6TR

01772 214200
Bevan House

3rd Floor
Stephenson Way
Wavertree Technology Park
Wavertree
Merseyside
L13 1HN

0151 295 8612/8619
  • 1829 Building, Chester

1829 Building
Countess of Chester Health Park
Liverpool Road

01244 650 351

Hamilton Street
Birkenhead
Merseyside
CH41 5AL

0151 514 2335 EXT 1487
Cardinal Square

3rd Floor North Point,
10 Nottingham Road,
Derby DE1 3QT
East Midlands

01332 868700
St Johns House

St Johns House
30 East Street
Leicester
Leicestershire
LE1 6NB
United Kingdom

0121 611 0100
Wildwood

Drive
Worcester
Worcestershire
WR5 2LG