CQC- Area of Outstanding Best Practice:

• ‘prior to December 2017 an Electronic Escalation  Management System (EMS) was introduced. This information system was in operation across a number of  service providers and the Clinical Commissioning Groups (CCG). The aim of the system was to ensure that all staff in each organisation were kept aware  of service pressures and activities across the healthcare providers, so that patients could be diverted to services that were less busy. All service and shift managers provided support for this along with members of the executive team.’ However this system did not utilise live data.