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Training and support

We want to support our customers to exploit the full power of EMS+ for the benefit of their health economy. That’s why we’ve developed a wealth of training and learning tools to help our customers as soon as they start using the system.

We realise that different customers like to work in different ways, so we offer a range of approaches to suit your providers and CCGs. When we start working with you, we’ll develop a tailored training plan that includes face-to-face sessions, ‘train the trainer’ courses, webinars, videos and guides.

As you get started, YouTube tutorials and manuals will help you to master all parts of the system. We’ve also developed specific materials for digital leads to help them prepare for EMS+ to be deployed within their organisation.

User and technical help 
Support is available from the Regional Capacity Management Team seven days a week by phone on 0121 612 1727, or email at mlcsu.emsplus@nhs.net.
Technical support is provided by MLCSU’s Digital Innovation team. The team is available 9am to 5pm, Monday to Friday, and can be reached using the contact details above.

Try EMS+

Kingston House

438-450 High Street
West Bromwich
West Midlands
B70 9LD

0300 404 2999
  • Heron House

Midlands and Lancashire CSU
120 Grove Road
Stoke on Trent
ST4 4LX

0300 404 2999

Midlands and Lancashire CSU
Towers Business Park
Rugeley
WS15 1UL

0300 404 2999
Jubilee House

Midlands and Lancashire CSU
Lancashire Business Park
Leyland
Lancashire
PR26 6TR

01772 214200
Bevan House

3rd Floor
Stephenson Way
Wavertree Technology Park
Wavertree
Merseyside
L13 1HN

0151 295 8612/8619
  • 1829 Building, Chester

1829 Building
Countess of Chester Health Park
Liverpool Road

01244 650 351

Hamilton Street
Birkenhead
Merseyside
CH41 5AL

0151 514 2335 EXT 1487
Cardinal Square

3rd Floor North Point,
10 Nottingham Road,
Derby DE1 3QT
East Midlands

01332 868700
St Johns House

St Johns House
30 East Street
Leicester
Leicestershire
LE1 6NB
United Kingdom

0121 611 0100
Wildwood

Drive
Worcester
Worcestershire
WR5 2LG