Communication difficulties present healthcare professionals with barriers to the delivery of safe, high quality care. NHS Midlands and Lancashire CSU’s Bespoke Interpreting, Language and Communication Services (BILCS) team provides interpreting and translation services for a range of NHS organisations and local authorities.
Support offered by BILCS includes an out-of-hours telephone interpreting service, which is available 24 hours a day, seven days a week, 365 days a year.
The team already works extensively across the West Midlands – making a positive difference to patients’ lives – and is capable of supporting clients in other areas.
BILCS has developed and implemented an online portal to provide a secure interpreter booking system for hundreds of GP practices across Birmingham and Solihull, together with hospitals and numerous community and mental health trust sites.
The BILCS Online Portal enables the team to source a qualified interpreter in the shortest possible time. It helps clients to improve their efficiency by avoiding duplication and reducing the number of patients failing to attend an appointment.