plus
Home > Solutions > Bespoke Interpreting, Language and Communication Services > Bespoke Interpreting, Language and Communication Services – Who We Are

Communication difficulties present healthcare professionals with barriers to the delivery of safe, high quality care. NHS Midlands and Lancashire CSU’s Bespoke Interpreting, Language and Communication Services (BILCS) team provides interpreting and translation services for a range of NHS organisations and local authorities.

Support offered by BILCS includes an out-of-hours telephone interpreting service, which is available 24 hours a day, seven days a week, 365 days a year.

The team already works extensively across the West Midlands – making a positive difference to patients’ lives – and is capable of supporting clients in other areas.

BILCS has developed and implemented an online portal to provide a secure interpreter booking system for hundreds of GP practices across Birmingham and Solihull, together with hospitals and numerous community and mental health trust sites.

The BILCS Online Portal enables the team to source a qualified interpreter in the shortest possible time. It helps clients to improve their efficiency by avoiding duplication and reducing the number of patients failing to attend an appointment.

Get in touch

Sandwell Council House
Freeth St
Oldbury
B69 3DB
Jubilee House

Midlands and Lancashire CSU
Lancashire Business Park
Leyland
Lancashire
PR26 6TR

01772 214200
Bevan House

3rd Floor
Stephenson Way
Wavertree Technology Park
Wavertree
Merseyside
L13 1HN

0151 295 8612/8619
Cardinal Square

3rd Floor North Point,
10 Nottingham Road,
Derby DE1 3QT
East Midlands

01332 868700
St Johns House

St Johns House
30 East Street
Leicester
Leicestershire
LE1 6NB
United Kingdom

0121 611 0100
Wildwood

Drive
Worcester
Worcestershire
WR5 2LG

map

Accessibility Tools