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Home > Solutions > Individual Patient Activity and Continuing Healthcare > Individual Patient Activity and Continuing Healthcare – What We Do

We can help to ensure that you have a robust governance framework in place to guarantee compliance with statutory requirements and reduce the risk of poor decision-making and appeals.

We can also help you to improve patient satisfaction by establishing mechanisms that ensure effective communication with patients and their families and enable you to make funding decisions quickly.

We rigorously monitor and assure service delivery and provide regular, accurate reports to identify any issues and allow better financial forecasting and budget control.

We can train your staff on how to complete continuing healthcare checklists and on the screening process to ensure that they are completed accurately and within the required timescales.

Our expertise in health and social care integration enables you to benefit from collaborative working across your local area to achieve economies of scale and ensure a consistent approach. We can also help you to develop joint protocols, for example, in relation to safeguarding and dispute resolution.

Our participation in local, regional and national continuing healthcare networks also enables us to share our knowledge of system engagement and best practice.

With regard to nursing home placements, we secure the best quality at the best price through pioneering use of a Dynamic Purchasing System. Pre-approved care homes, within the area required by the patient, are invited to tender based on specific care requirements.

Experience so far has shown that commissioners are better aware of market capacity, are able to place people at a faster rate and are paying less than previously to do so.

Our other services include:

  • Mental health treatment or placements
  • Complex healthcare for children
  • Packages of care, jointly funded with the local authority, for adults and children
  • Assessment and reviews for funding NHS continuing healthcare or NHS-funded nursing care
  • Retrospective reviews and appeals of NHS continuing healthcare eligibility decisions
  • Individual funding requests
  • Complaints and Patient Advice and Liaison Service (PALS)
  • Market management and care sector market stimulation

Get in touch

Kingston House

438-450 High Street
West Bromwich
West Midlands
B70 9LD

0300 404 2999
  • Heron House
  • Anglesey House

Midlands and Lancashire CSU
120 Grove Road
Stoke on Trent
ST4 4LX

0300 404 2999

Midlands and Lancashire CSU
Towers Business Park
Rugeley
WS15 1UL

0300 404 2999
Jubilee House

Midlands and Lancashire CSU
Lancashire Business Park
Leyland
Lancashire
PR26 6TR

01772 214200
Bevan House

3rd Floor
Stephenson Way
Wavertree Technology Park
Wavertree
Merseyside
L13 1HN

0151 295 8612/8619
  • 1829 Building, Chester
  • Old Market House
  • Clark House

1829 Building
Countess of Chester Health Park
Liverpool Road

01244 650 351

Hamilton Street
Birkenhead
Merseyside
CH41 5AL

0151 514 2335 EXT 1487

Hulley Road
Macclesfiled
Cheshire
SK10 2LU

01606 544 791
Cardinal Square

3rd Floor North Point,
10 Nottingham Road,
Derby DE1 3QT
East Midlands

01332 868700
St Johns House

St Johns House
30 East Street
Leicester
Leicestershire
LE1 6NB
United Kingdom

0121 611 0100
Wildwood

Drive
Worcester
Worcestershire
WR5 2LG

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