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Home > Solutions > Referral Management Services > Referral Management Services – Who We Are

It’s essential that the patient’s experience of referrals, from seeing their GP to attending their first hospital appointment, is as streamlined and straightforward as possible.

NHS Midlands and Lancashire CSU offers a dedicated call centre to manage referrals for clients including Clinical Commissioning Groups (CCGs), their member GPs, dentists and optometrists.

Our Referral Management Centre employs more than 50 staff. These include specialist call handlers and administrators with vast experience in customer service, mostly gained within the NHS.

Our service is available Monday to Friday from 8am to 6pm.

In the three months between January and March 2016, our team handled 58,000 incoming calls, 95 per cent of these calls were handled within 45 seconds. Thirty seven per cent of the calls were about transport, with the remaining associated with referral management.

In addition, our call handlers contact patients to discuss their choice of provider and book appointments for them.

Get in touch

Sandwell Council House
Freeth St
Oldbury
B69 3DB
Jubilee House

Midlands and Lancashire CSU
Lancashire Business Park
Leyland
Lancashire
PR26 6TR

01772 214200
Bevan House

3rd Floor
Stephenson Way
Wavertree Technology Park
Wavertree
Merseyside
L13 1HN

0151 295 8612/8619
Cardinal Square

3rd Floor North Point,
10 Nottingham Road,
Derby DE1 3QT
East Midlands

01332 868700
St Johns House

St Johns House
30 East Street
Leicester
Leicestershire
LE1 6NB
United Kingdom

0121 611 0100
Wildwood

Drive
Worcester
Worcestershire
WR5 2LG

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