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Patient empowerment and activation – NHS Midlands and Lancashire CSU

We have an excellent track record for engaging patients and carers – collectively and individually – to co-design improvements to patient pathways, decision-making processes, and the information that patients and carers receive at each stage.

We are confident that we can bring about the necessary cultural shift to embed shared decision making across all ICS/STP activity – improving people’s quality of life by enabling patients and healthcare professionals to come together as equals and share their respective expertise in order to make better treatment decisions.

We know that shared decision making – and giving patients more of a say in determining the outcomes that are important to them – can lead to greater satisfaction with care, more confidence in decisions, and improved adherence to treatment.

We select robust patient decision aids, including our own, or support shared decisions against relevant pathways, such as those included in NICE Evidence, making them available in accessible formats; and drawing on the learning from the NHS RightCare programme.

We always ensure that our approach to implementation of shared decision-making models is firmly grounded in the evolving research, bringing together the latest legislation, policy and evidence.

Our understanding of the evidence base, expertise in delivering cultural change and insistence on using the best available tools and methods, ensures that we deliver a co-ordinated, whole system approach to embedding shared decision making in relevant pathways across an ICS/STP.

Our early adoption of health technologies and our innovative work in developing and evaluating more personalised patient engagement make us well placed to share our expertise.

Our work on a new service specification for ophthalmology services in Staffordshire is a good example of how we have changed clinical practice through engagement. It drew on shared decision making principles and involved patients, consultants, optometrists, and primary care and community clinicians.

The revised clinical pathway has, to date, reduced

Get in touch

Sandwell Council House
Freeth St
B69 3DB
Jubilee House

Midlands and Lancashire CSU
Lancashire Business Park
PR26 6TR

01772 214200
Bevan House

3rd Floor
Stephenson Way
Wavertree Technology Park
L13 1HN

0151 295 8612/8619
Cardinal Square

3rd Floor North Point,
10 Nottingham Road,
Derby DE1 3QT
East Midlands

01332 868700
St Johns House

St Johns House
30 East Street
United Kingdom

0121 611 0100



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