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Home > Solutions > Customer Finance > Customer Finance – What We Do

The Customer Finance Team key responsibilities are divided into 4 key areas

Purchase to Pay (P2P)

P2P Key Responsibilities:

  • Manage and undertake invoice payment and query process, recording performance against the Better Payment Practice Code (BPPC)
  • Review and submission of VAT Returns
  • Agreement of Balances
  • Generation of Outstanding Weekly Invoice List
  • Maintain the ‘No PO, No Pay’ policy adopted by the CSU
  • ISFE User Setup and Amendments

Frequently asked questions on Purchase to Pay

Order to Cash (O2C)

O2C Key Responsibilities:

  • Receipt of daily cash-books from SBS and production of cash tracking data.
  • Monthly review and reconciliation of Control Accounts
  • Accounts Receivable activities including cash allocation and receipting.
  • Apply agreed credit control actions
  • Agreement of Balances exercise
  • Upload of monthly pay feeds into the ledger and arrangement of statutory pay-overs

Frequently asked questions on Order to Cash

Individual Patient Activity (IPA) and Continuing Health Care Team

IPA Key Responsibilities:

  • Provide a high quality and efficient invoice processing function dealing with all Continuing Health Care/IPA invoices.
  • Use clinical systems to match invoices ensuring that they are paid in line with the patient package of care and within the Better Payment Practice Code target.
  • Ensure all Information Governance breaches on supplier invoices are logged and remedial action taken as necessary.
  • Work with suppliers and clinical teams to ensure that any arising queries are dealt with as quickly as possible, using ISFE system to keep accurate query notes.
  • Work with embedded accountants to ensure invoices are coded to CCG’s requests.
  • Bi-monthly report on the outstanding invoices by value and volume.
  • Monthly reconciliation between the clinical system and the ledger.
  • Process and load monthly mandates to the CCG’s specific timetables

We also support our NHS clients with managing and reporting on Continuing Health Care and Personal Health Budgets.

Frequently asked questions on Individual Patient Activity (IPA) and Continuing Health Care Team

Non-Contractual Activity (NCA)

NCA Key Responsibilities:

  • Work within a controlled environment for finance and comply with Information Governance rules.
  • Ensure invoices are processed in a timely manner to your scheme of delegation
  • Provide monthly progress updates or ad hoc reporting
  • To ensure CCG bills are within the timescales and to the correct CCG
  • Provide a named contact for each CCG & their suppliers
  • Provide progress reports on invoices in query

Frequently asked questions on Non-Contractual Activity

Get in touch

Kingston House

438-450 High Street
West Bromwich
West Midlands
B70 9LD

0300 404 2999
  • Heron House
  • Anglesey House

Midlands and Lancashire CSU
120 Grove Road
Stoke on Trent
ST4 4LX

0300 404 2999

Midlands and Lancashire CSU
Towers Business Park
Rugeley
WS15 1UL

0300 404 2999
Jubilee House

Midlands and Lancashire CSU
Lancashire Business Park
Leyland
Lancashire
PR26 6TR

01772 214200
Bevan House

3rd Floor
Stephenson Way
Wavertree Technology Park
Wavertree
Merseyside
L13 1HN

0151 295 8612/8619
  • 1829 Building, Chester
  • Old Market House
  • Clark House

1829 Building
Countess of Chester Health Park
Liverpool Road

01244 650 351

Hamilton Street
Birkenhead
Merseyside
CH41 5AL

0151 514 2335 EXT 1487

Hulley Road
Macclesfiled
Cheshire
SK10 2LU

01606 544 791
Cardinal Square

3rd Floor North Point,
10 Nottingham Road,
Derby DE1 3QT
East Midlands

01332 868700
St Johns House

St Johns House
30 East Street
Leicester
Leicestershire
LE1 6NB
United Kingdom

0121 611 0100
Wildwood

Drive
Worcester
Worcestershire
WR5 2LG

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