Customer Finance – What We Do |

The Customer Finance Team key responsibilities are divided into 4 key areas

Purchase to Pay (P2P)

P2P Key Responsibilities:

Manage and undertake invoice payment and query process, recording performance against the Better Payment Practice Code (BPPC)
Review and submission of VAT Returns
Agreement of Balances
Generation of Outstanding Weekly Invoice List
Maintain the ‘No PO, No Pay’ policy adopted by the CSU
ISFE User Setup and Amendments

Frequently asked questions on Purchase to Pay

Order to Cash (O2C)

O2C Key Responsibilities:

Receipt of daily cash-books from SBS and production of cash tracking data.
Monthly review and reconciliation of Control Accounts
Accounts Receivable activities including cash allocation and receipting.
Apply agreed credit control actions
Agreement of Balances exercise
Upload of monthly pay feeds into the ledger and arrangement of statutory pay-overs

Frequently asked questions on Order to Cash

Individual Patient Activity (IPA) and Continuing Health Care Team

IPA Key Responsibilities:

Provide a high quality and efficient invoice processing function dealing with all Continuing Health Care/IPA invoices.

Use clinical systems to match invoices ensuring that they are paid in line with the patient package of care and within the Better Payment Practice Code target.
Ensure all Information Governance breaches on supplier invoices are logged and remedial action taken as necessary.
Work with suppliers and clinical teams to ensure that any arising queries are dealt with as quickly as possible, using ISFE system to keep accurate query notes.
Work with embedded accountants to ensure invoices are coded to CCG’s requests.
Bi-monthly report on the outstanding invoices by value and volume.
Monthly reconciliation between the clinical system and the ledger.
Process and load monthly mandates to the CCG’s specific timetables

We also support our NHS clients with managing and reporting on Continuing Health Care and Personal Health Budgets.

Non-Contractual Activity (NCA)

NCA Key Responsibilities:

Work within a controlled environment for finance and comply with Information Governance rules.
Ensure invoices are processed in a timely manner to your scheme of delegation
Provide monthly progress updates or ad hoc reporting
To ensure CCG bills are within the timescales and to the correct CCG
Provide a named contact for each CCG & their suppliers
Provide progress reports on invoices in query

Frequently asked questions on Non-Contractual Activity